In a bid to curb fraud, telecoms operator Safaricom has acquired new security software from Amdocs –an American technology firm.
In a joint statement between the two firms, Safaricom noted that it will deploy its “revenue assurance technology and expertise” to provide “more comprehensive and adaptive revenue safeguards for the entire lifecycle of new services across its business.
In the year ended March 2017, Safaricom sacked 52 employees suspected of involvement in fraud. This marked an increase of 16 employees up from 36 it sacked the previous year.
“With our new robust revenue assurance system from Amdocs we can set dynamic thresholds and auto-action mechanisms on alerts to avoid revenue leakage for the life-cycle of our new digital services,” added Mr Mulila.
Amdocs claimed its software uses machine learning services to detect, correct, prevent and recover” revenue and cost leakages.
“With today’s rapid pace of innovation, service providers like Safaricom are looking for ways to balance the introduction of new digital services in record time and as smoothly as possible while protecting their revenue from unidentified leakage, and ultimately fraud,” said Amdocs chief marketing officer Gary Miles.
According to Safaricom the dismissed employees in the year ended March 2017 were involved in asset misappropriation, fraudulent expense claims and corruption.
The Teleco giant attributes the rise of those sacked to new and stringent measure that enabled bust previously undetected syndicates.